Who am I?
Originally from France, I traveled and worked in the US working at Epcot Center, Disney Florida, France, Spain, Jersey and the UK working in 4 and 5 Star Hotels for several years, before moving back to Jersey in 2000. I worked at the St Brelade’s Bay Hotel for six years, opened The Royal Yacht Hotel after its £30m refurbishment, and then moved to L’Horizon Hotel in 2007.
After going through a divorce and house moved, I had already made some big changes. So, I left my job at L’Horizon Hotel, and so began a new chapter of my life – it was the best thing I ever did! I capitalised on the experience gained in my three decade in the service industry, and set up my own Mystery Shopping business in 2009 so I could be a successful woman in business but also be a present mum for my two children.
I am a member of several Industry Professional Associations:
- The Mystery Shopper Providers Association Europe Africa (MSPA)
- The Encouraging Women into Franchising association (EWIF)
- The Customer Experience Professional Association (CXPA)
- The Professional Speakers Association (PSA UK)
- Keynote Women Speakers Association
- Virtual Keynote Speaker Association
I was presented with the Director of the Year Award in 2014, for a Small Business, by The Institute of Directors, Jersey Branch, and was also a finalist in the Small and Medium Sized Enterprise of the Year Award, at the Jersey Business Award for Enterprise in 2014. I have been shortlisted for the Forward Ladies, Women in Business Awards 2016, in the Retail Category. Graduated from the renowned School Hotel And Tourism Paul Augier, I also have a Certificate in Professional Marketing, Level 4, with the Chartered Institute of Marketing.
Listed No 5 for three consecutive years on the Customer Service Global Gurus and No 1 Women CS Gurus, I was shortlisted for The Franchise Marketing Awards in Birmingham in 2018. I was also honored to participate to the BBC Radio Jersey ‘Strictly Jersey’, which raised over £9,000 for Children in Needs.
In 2019 I launched my new Employee & Customer Experience programme ‘Caring Service Culture Leadership programme’: creating harmonious environments, engaged employees and loyal customers, ultimately spiraling, thriving businesses. 2019 was also my 10th year business anniversary, wow, I was so proud to be surrounded with employees, clients, friends and family and also to celebrate I launched my own Perfume, EAU d’abeille, which is the start of my Sensorial Experience Collection. The end of 2019 has brought me the immense pleasure to be voted No10 UK Top 10 CX Influencer by the Customer eXperience Magazine.